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CUSTOMER SERVICE
We are glad to answer any questions you may have.The fastest way to get in touch with us is to email us at
service@cottonpalace.com
You may also call us toll free at 866-427-8695. Please note that due to heavy volume, it may take up to 48 hours for us to respond.
PLEASE NOTE: Customer Service is closed from Dec 23 through Jan 3. Orders placed during this period will be processed on Jan 3.
TRACK ORDER
GUARANTEE
RETURNING/EXCHANGING AN ITEM
CANCELLING AN ORDER
CATALOG
WHOLESALE SALES
SHIPPING
FREE UPS GROUND SHIPPING TO THE CONTIGUOUS UNITED STATES (48 states only ).
Cost of shipping is based on the weight of the item(s) and the destination. Our items weigh between 3 and 5 lbs. each. Actual shipping rates are shown prior to placement of order (just after you enter your shipping location information)
Items are shipped Monday through Friday.
PERSONALIZED ITEMS TAKE APPROX. 7 BUSINESS DAYS TO SHIP.
All non personalized orders ship within one to three business days.
GUARANTEE
PERSONALIZED ITEMS CANNOT BE RETURNED.
All non personalized items* carry a 30-day money-back guarantee from time of order (extended until Jan 15, 2013) as long as item has not been used or laundered and is returned in its original package.
RETURNS/EXCHANGES
PERSONALIZED ITEMS CANNOT BE RETURNED.
All non personalized items* carry a 30-day money-back guarantee from time of order (extended until Jan 15, 2013) as long as item has not been used or laundered and is returned in its original package.
To EXCHANGE or RETURN an item, email us at service@cottonpalace.com. We will then issue you an RA number and provide you with shipping instructions. PLEASE NOTE THERE IS A FEE for returning.
RETURN FEE - If item was shipped free UPS Ground, you will be credited the cost of the item MINUS a $7.00 restocking fee per item.
EXCHANGE FEE - There is a $5.00 shipping fee per item for all exchanges.
CANCEL AN ORDER
To cancel an order you must contact us immediately. Orders are usually processed at 12 Noon EST. Once an order has shipped or is monogrammed, we cannot cancel it.TRACK ORDER
Enter your Order ID in the UPS tracking form below to quickly find out the status of your order.service@cottonpalace.com
Cotton Palace
737 Cortland St.
Perth Amboy, NJ 08861
FOR DISTRIBUTERS, WHOLESALERS or RETAIL STORES
For wholesale pricing/sales information email us:(1) your company name
(2) telephone number
(3) location
(4) type of business
(5) at least three trade references.
We will then contact you as soon as possible.